As a DropCommerce supplier, you gain access to a network of Shopify stores who are looking to sell products from high-quality brands like yours. This document is meant to officially outline the agreement between DropCommerce and it's suppliers.
Please read the document carefully to ensure you understand your rights and responsibilities as a DropCommerce supplier.
If you have any issues or questions with any of the outlined requirements, please contact us at [email protected] and we'll be happy to discuss in more detail.
We require our suppliers to agree to the following terms:
As a DropCommerce Supplier, you have the following rights:
1. Minimum Selling Price
- Stores using DropCommerce are not allowed to sell your products below your original retail price. If a store is found advertising below retail price, they will be warned and if they do not comply, their platform access will be revoked.
SUPPLIER REQUIREMENTS & RESPONSIBILITIES
As a DropCommerce Supplier, you have the following responsibilities:
When you receive an order through DropCommerce, you will receive payment automatically through Stripe. Suppliers are responsible for paying the standard Stripe payment transaction fee, which is usually 2.9% + 30 cents. In some rare cases the fee can be slightly higher depending on which country the store's payment card is from. Once the order is paid, you are expected to ship the order as soon as possible. Our general expectation is that you ship the order within around 3 business days after receiving payment. Upon shipment, you will be required to login to the DropCommerce dashboard to mark the order as 'shipped', which notifies the store. At this time, you have the option to enter a tracking code for the order. Tracking codes are not required, but we absolutely recommend offering them if possible.
Because we offer products from real brands, we understand that your packaging and/or product may have your brand name or logo on it. Beyond that, we require that you do not add any additional marketing materials or brand promotion in the shipment. The core idea of Dropshipping is that it appears like the order is being shipped from the Store itself, so we ask that you adhere to these specific requirements when shipping:
- Print off and include the DropCommerce-generated PDF Packing Slip in the shipped package.
3. Product Availability / Inventory
The goal of DropCommerce is to offer products that are generally in stock. If you offer products that routinely go in and out of stock, we suggest not offering them through the system to reduce logistical complexity. If you run out of stock on an item, you can update the stock levels in the DropCommerce Supplier Dashboard to update the stores. If you set a product quantity to 0, it will be automatically set as 'out of stock' on the stores who are carrying it.
Upon signup, you will have agreed to a specific discount percentage offered to DropCommerce Stores. The minimum percentage discount allowed on DropCommerce is 30%, but we encourage 35%+ if possible since we've noticed that stores that offer more than 35% discount sell much more than those who don't. You are welcome to update your pricing within the DropCommerce dashboard, but you may not alter the prices to a level where the discount is below 30%.
5. Respecting Store - Customer Relationships
Since Shopify stores using DropCommerce are looking to build their own customer bases using products from suppliers on DropCommerce, it is important that you do not attempt to 'steal' the customer by any means during the shipment process. Unacceptable examples of this would be:
- Adding your own brand's contact information to the package
- Adding a special note of any kind suggesting the customer should visit your website directly or contact you directly
- Contacting the customer directly via email for any purpose. Communication should be done through DropCommerce support or via the Shopify store who sold the item to their customer.
These simple rules keep stores excited about finding new customers without fearing that the suppliers they are selling for will be poaching their customers.
If you do not agree with all parts of this agreement, or have any questions, please contact [email protected] and we'll be happy to discuss with you.