How to Troubleshoot Store Integration Issues in DropCommerce
If you're encountering issues while trying to set up or integrate your store in DropCommerce, this guide addresses possible causes and steps to resolve them. Common errors include seeing messages like "Store does not exist" or "STORE NOT INSTALLED," or confusion regarding the status of pre-built store purchases. Here's how to troubleshoot these situations:
Store Activation Requirements
To ensure your store is fully set up and live on Shopify, check the following:
Complete All Setup Steps: All the necessary steps in Shopify, such as adding essential information and configuring settings, must be finalized before the store becomes active. This includes verifying your email, adding your store details, and choosing a pricing plan.
Choose a Payment Plan: Shopify requires that you either select a subscription plan or are actively on a trial period for the store to be made live and for product additions to work in DropCommerce. Without this step, when attempting to add products, you may see errors, such as "STORE NOT INSTALLED." Always ensure your Shopify billing setup is complete to avoid this issue.
Verify Store or Domain Name Details: Typos in the store name or domain entered into DropCommerce can result in errors like "Store does not exist." Double-check your configurations.
Troubleshooting Error Messages
If certain parts of your operation aren't working, such as adding products to a not-live store, or you encounter specific warnings:
Check the Activation Status of Your Store: A message like "Store does not exist" often means the store setup is incomplete or not yet live. Complete activation steps in Shopify.
Resolve "STORE NOT INSTALLED" Errors: This error commonly occurs because a payment plan hasn’t been selected. DropCommerce does offer trials, so check if your plan is active or in its trial phase before continuing.
Payment and Setup Clarifications
For those using the DropCommerce pre-built store feature, note:
The DropCommerce Shopify App is separate from pre-built store purchases. While your pre-built store purchase is processed outside of Shopify's app system, it does not require further payment in the DropCommerce app. Your Shopify plan will still need to be active, but you won’t see that pre-built store purchase reflected in the DropCommerce app itself.
Summary
By ensuring completion of the Shopify setup, choosing an active plan, and understanding the separation between the DropCommerce app and pre-built purchases, most store integration issues can be avoided or resolved. Carefully checking your configuration details and resolving errors as outlined above ensures a smoother DropCommerce experience. Need additional help? Contact DropCommerce support for further troubleshooting and guidance.