How can I fix product visibility issues in DropCommerce?
Product visibility issues can occur when handling your DropCommerce store integration and syncing with sales channels like Shopify. Ensuring your products are properly displayed involves checking certain settings within your store. Below are detailed troubleshooting steps to help resolve these common issues.
Troubleshooting Steps
1. Update Your Shipping Settings
One common cause of products not appearing in your online store is an issue with the store's shipping settings. Ensuring these are properly configured can often restore your product's visibility. Follow these steps to double-check and update the settings:
Log in to your DropCommerce account.
Navigate to your store's "Settings" area and locate the "Shipping" settings.
Make sure all products have appropriate shipping rules applied.
Referencing Example:
2. Enable Products for Online Store Sales Channel in Shopify
If the products are listed in your Shopify admin product page but are not visible on your storefront, it may be because they are not enabled for the Online Store sales channel. Here’s how to resolve this:
Log in to your Shopify admin.
Go to the "Products" section.
Select the products that are missing from your storefront.
Click the three dots (•••) in the toolbar and choose "Include in sales channel."
Select "Online Store" and save your changes.
This will enable the products for display on the Online Store sales channel and ensure they are visible to customers. Referencing Example:
Additional Tips
Regularly check your product listings to ensure all essential configurations are up to date.
Make sure that all sales channels you want to use are properly synced and enabled in both DropCommerce and your integrated store.
If these steps don’t resolve the issue, consider contacting DropCommerce or Shopify support for further assistance.
By following these steps, you should be able to resolve most product visibility issues in DropCommerce and ensure smooth functionality across sales channels.