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Fixing Sold Out Issues

How to Fix the “Sold Out” Issue for DropCommerce Products in Shopify

Spencer avatar
Written by Spencer
Updated over a month ago

If your DropCommerce products show as “Sold Out” on your Shopify store, but you see inventory in your product page, follow these steps to resolve the issue:

🗺️ 1. Check the Location Assignment

  • Go to Shopify Admin > Products.

  • Open the product showing as sold out.

  • Scroll to the Inventory section.

  • Make sure DropCommerce is selected under Inventory will be stocked at.

📖 2. Make Sure the Product is Published

  • In the product editor, confirm that the product status is set to “Active”.

  • Ensure it’s available on your Online Store sales channel (check the right-side panel in product settings).

🚚 3. Check shipping Rates for DropCommerce
If no shipping rates are set up for DropCommerce, products may not be available at checkout.

  • Go to Shopify Admin > Settings > Shipping and Delivery.

  • Under Shipping profiles, find or create one that includes DropCommerce.

  • Add shipping zones and rates for each country or region you’re selling to.

  • Match the shipping rate structure to what you use with other apps if needed.

👋 As always if you require additional help or clarification, please reach out to our team anytime!

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