If your DropCommerce products show as “Sold Out” on your Shopify store, but you see inventory in your product page, this may be due to a mismatch in inventory synchronization settings, or issues with product publication and shipping configurations. Follow these steps to resolve the issue:
🗺️ 1. Check the Location Assignment
Go to Shopify Admin > Products.
Open the product showing as sold out.
Scroll to the Inventory section.
Confirm "Inventory will be stocked at" is set to DropCommerce.
📖 2. Make Sure the Product is Published
In the product editor, confirm that the product status is set to “Active”.
Make sure it is made available on the Online Store sales channel by verifying the settings under "Product Availability."
🚚 3. Check shipping Rates for DropCommerce
If no shipping rates are set up for DropCommerce, products may not be available at checkout.
Go to Shopify Admin > Settings > Shipping and Delivery.
Under Shipping Profiles, locate the profile that includes DropCommerce or create a new one.
Add required shipping zones and ensure shipping rates are properly configured for each zone.
If needed, align the shipping rate structure with other apps you are using.
👋 As always if you require additional help or clarification, please reach out to our team anytime!
For advanced troubleshooting, you can approve access for the DropCommerce team to diagnose and resolve persistent issues directly. Our support team is always available to provide tailored guidance.