Fixing Product Sync Issues

Keep Your Product Listings Up To Date

Spencer Bonthoux avatar
Written by Spencer Bonthoux
Updated over a week ago

When dealing with real US suppliers, sometimes things change.

A product goes out of stock, becomes discontinued, or something else changes that requires you to make an update to your store.

The DropCommerce app Issues section makes it really easy to handle these situations.

Just navigate to Imports => Imported To Store => Issues, and we'll pull a report of any items that need attention.

Fixing Product Sync Issues

With a click of a button, you can resolve the issue by choosing one of the following options:

Sync - This button will re-upload all the variants for this product from scratch, using your default pricing rules in DropCommerce. This fixes most product sync issues and can be extremely helpful, without having any effect on your product details like Title, Description, and Category, etc.

Delete - This option simply deletes the product from your Shopify store and your DropCommerce account. Use this when an item is no longer available, or if you just want to remove it from your store.

What to do with out of stock items?

Because inventory does fluctuate, and products go in and out of stock over time, it's your choice as to whether you want to remove a product entirely from your store when it's out of stock, or if you just want to wait until it goes back in stock. If you wait our system will update the inventory when it's available again.

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