Not interested in continuing with DropCommerce?
Before canceling, please send us an email at [email protected] to let us know if there's anything we can help you with! We're always happy to hear from our customers and get feedback about how we can improve. Additionally, if your inquiry involves pricing or billing questions, please refer to the details in our Refunds section or directly contact DropCommerce support for clarification.
Pricing Updates: Why Plan Costs May Change
Subscription pricing for DropCommerce services may vary over time due to updates or changes in service offerings. If you notice a price difference between your previous plan and the current price:
Check the latest pricing details on DropCommerce's subscription pricing page. Pricing changes typically reflect updates to the features or scope of listed plans.
Contact DropCommerce support for clarification if you have any unresolved questions regarding the pricing for your specific account. It is important to verify pricing changes directly through DropCommerce resources. If Shopify subscription pricing is also relevant to your inquiry, please contact Shopify Support directly since Shopify operates independently of DropCommerce.
Please note that your subscription price is grandfathered in, we will never increase rates on you, as long as you maintain an active subscription.
Annual Plan Billing: How Charges Work
Annual plans on DropCommerce, including the Professional Annual Plan, are billed in advance as a one-time lump sum payment. This policy is in place to provide discounted rates compared to monthly billing options, but the payments for these annual subscriptions are non-refundable. When subscribing to an annual plan, the billing begins immediately upon plan activation.
Ensure that you fully understand the terms of the plan before completing the purchase.
Refund requests, particularly for annual plan charges, will not be honored according to DropCommerce policy. Plan your subscription accordingly to avoid unexpected charges.
Canceling / Freezing Your Account
If you're determined to cancel and/or "freeze" your account, you just need to uninstall the DropCommerce app from your Shopify apps page.
You can reinstall the app when planning to continue using DropCommerce. When doing so, vendor data is saved within the DropCommerce system, so you'll be able to continue working from where you left off.
If you are still within the 7-day trial period, the pending charge will be canceled. If you are past your 7-day trial, you will still be charged.
Refunds
Refunds for DropCommerce subscription fees will be considered on a case by case basis if requested within 7 days of the payment date, and only if no sales have been made in that time period. However, for annual subscription charges, refunds are not allowed under any circumstances, as per DropCommerce's non-refundable policy. If a sale has been made within 7 days of the payment date for the monthly subscription fee, no refund will be issued.
Refunds for apps must be requested via Shopify. Once our team receives the request from Shopify, we will authorize the refund if the conditions for a refund have been met.
Best Practices for Managing Subscriptions
Regularly review your subscription plan: Stay informed about changes in pricing or terms that might impact your account.
Contact support proactively: If you suspect discrepancies in billing or charges, reach out to DropCommerce customer service for clarification.
Understand transfer policies: Subscription plans are linked to the account they were purchased for, so learn whether transfers are possible when creating new accounts or stores.
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